Complaints Policy
At My Cosmetic Pharma, we’re committed to high-quality care and service. If something hasn’t gone as expected, please tell us so we can put it right and learn from it.
How to make a complaint
We encourage you to use our secure online form wherever possible—it’s the quickest way for us to receive and track your concerns.
- Use our Feedback & Complaints form
- In person – speak to a member of our pharmacy team.
- By phone – call us on +44 20 1234 5678.
- By email – send details to info@mycosmeticcentre.com.
- By post – write to us at 158-160 Kenton Rd, Harrow, HA3 8AZ, United Kingdom.
What happens next
- Acknowledgement – We’ll acknowledge your complaint within 3 working days.
- Investigation – A senior team member will look into what happened and how we can resolve it.
- Response – We aim to provide a full response within 10 working days. If we need more time, we’ll keep you updated.
If you’re not satisfied
If you’re unhappy with our response, you can escalate your complaint using the options below.
- For NHS services (England) – You can contact the NHS England Customer Contact Centre on 0300 311 22 33 or emailengland.contactus@nhs.net.
- You may also seek independent advice from the appropriate health service ombudsman or regulator for your region.
Our commitment
We take all complaints seriously and handle them in confidence. Your feedback helps us improve our services and the care we provide.